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Aug
3
Production Update August 2021
Posted by Sophie G on 03 August 2021 12:07 PM

Another month has passed and we are one month closer to Christmas! This month we received a record number of Stocking and Santa Sack orders due to our Christmas is July sale. We love to see our customers getting organised for Christmas and beating the peak period. We’ve also seen an increase in orders for calendars due to the end of the financial year.

We have welcomed another team member to Production, Ellen, who will be our new Print Operator. Ellen comes with a wealth of knowledge and a recent qualification in printing and we are so looking forward to the positive impact she will make in Production.

In July our Director Peter had his birthday and we celebrated by having a team morning tea with cake and croissants.

Unfortunately lockdown number 5 meant we had to reschedule our team laser tag activity but the competition will be back on this month!

If you have any feedback on your order or any of our products, we would love to hear from you. Please send us an email at business@photobookshop.com.au .


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Aug
3
Customer Support Update August 2021
Posted by Sophie G on 03 August 2021 12:06 PM

We’ve had another busy month in Customer Support assisting you all with your projects and answering your queries.

Our 10% off all vouchers sale was a huge success and we saw lots of customers purchase some real bargains. With Christmas only a few months away, it’s a great time to start thinking about creating some Christmas presents for the family. Keep an eye on your emails for our next sale.

We have recently had a few enquiries about our Price Beat Guarantee. For those customers who aren’t aware, if you find a lower priced identical item (or very similar size), we will beat the price by 10%. How great is that?! All you need to do is take a screenshot of the price on the competitor’s website, email it to business@photobookshop.com.au and once approved, we’ll send you a special payment link.

As always, if there is anything you think we could be doing better or you just want to have a chat with us, click on the green icon in the bottom right corner of the website to start an online chat with us.


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Aug
3
Graphics Design Update August 2021
Posted by Sophie G on 03 August 2021 12:05 PM

It’s almost here! We are just putting on the finishing touches. 

We have been working like crazy behind the scenes this month to get this new feature up and running and ready for you to use. This feature will become your new best friend and for those short on time or creativity our amazing new product will change your life. We will keep you posted.

We want to hear from you! If you have any suggestions on templates, layouts or scrapbook items you would like to see in the software or online designer, please let us know. We love to hear your feedback to improve our website and templates. Email us at inspiration@photobookshop.com.au .


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Jul
7
Production Update July 2021
Posted by Sophie G on 07 July 2021 11:50 AM

June was another busy month for us in Production with lots of customers using their time in lockdown to create and order photobooks and gifts.

We love seeing all of your holiday, birthday and wedding photobooks coming through and hope you enjoy them as much as we love making them!

We’ve had a great response to our newest product, PicTiles. Your photos are printed in HD onto archival photo paper, then snapped into a lightweight black or white frame. You can stick them on your wall and reposition them at any time! It’s been great seeing all the photo combinations our clever customers come up with. Make sure you send through photos to us once you stick them on your wall so we can see your collages!

In June we saw an increase in orders for our engraved cutting boards and fridge magnets. These are great gifts for friends and family members and perfect items to display in your kitchen.

Next week the production team will be heading out to compete with each other in a game of laser tag. Stay tuned for the winner!


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Jul
7
Customer Support Update July 2021
Posted by Sophie G on 07 July 2021 11:49 AM

Our Customer Support Team have been busy this month assisting our lovely customers who are keeping occupied by ordering products in lockdown.

We ran our annual End of Financial Year Sale which was a huge success, and lots of customers snapped up a bargain. Now is the perfect time to start thinking about Christmas presents, this year is flying by!

We’ve seen an increase in customers ordering their projects through the online designer which is great. Our online designer is great for those quick and easy projects like canvases and photo gifts.  

The team continue to work from home and are loving being able to answer all of your queries while their pets sit on their laps!

As always, if there is anything you think we could be doing better or you just want to have a chat with us, click on the green icon in the bottom right corner of the website to start and online chat with us.


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